Privacy Policy

Oxley Mortgage Solutions

Last updated: 10th March 2026

Oxley Mortgage Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website https://oxleymortgagesolutions.co.uk/ or when you contact us regarding mortgage or financial services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Oxley Mortgage Solutions is a mortgage and finance advisory service providing guidance on mortgages, protection products and related financial services.

Data Controller:
Oxley Mortgage Solutions
Unit 4
The Glass Yard
Sheffield Rd
Chesterfield
S41 8JY

email: hello@oxleymortgages.co.uk
call: 01246 551 155

If you have any questions about this policy or how we use your personal data, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Website: https://ico.org.uk

2. What Information We Collect

We may collect and process the following types of personal data:

Identity Data

  • Full name

  • Date of birth

  • National Insurance number (where required)

Contact Data

  • Email address

  • Telephone number

  • Home address

  • Postcode

Financial Data

  • Income and employment information

  • Bank statements and financial commitments

  • Credit history and mortgage requirements

Technical Data

When you visit our website we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the website

Marketing Data

Your preferences in receiving marketing communications from us.

Mortgage advisers often need to collect financial and identity information to assess suitability and arrange financial products.

3. How We Collect Your Data

We may collect your personal data in several ways, including:

  • When you complete a contact form on our website

  • When you email or phone us

  • When you request a mortgage consultation

  • When you provide information for a mortgage or insurance application

  • Through cookies and website analytics tools

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries submitted through our website

  • To provide mortgage and financial advice

  • To assess mortgage suitability and affordability

  • To submit mortgage or insurance applications on your behalf

  • To communicate with lenders, insurers and providers

  • To comply with legal and regulatory obligations

  • To improve our website and services

  • To send marketing communications (only where consent has been given)

We will only process your data where we have a lawful basis under UK GDPR.

5. Legal Basis for Processing

We rely on the following legal bases:

Contractual necessity
To provide mortgage advice and services requested by you.

Legal obligations
To comply with financial regulations, anti-money laundering checks and regulatory requirements.

Legitimate interests
To operate and improve our business and services.

Consent
Where you have agreed to receive marketing communications.

6. Sharing Your Information

We may share your personal information with:

  • Mortgage lenders

  • Insurance providers

  • Credit reference agencies

  • Financial networks or compliance partners

  • Solicitors or conveyancers involved in your property transaction

  • IT and website service providers

We only share data where necessary to provide our services or where required by law.

We will never sell your personal data to third parties.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or regulatory requirements.

Financial services businesses typically retain records for at least six years to comply with regulatory and legal obligations.

8. Data Security

We implement appropriate security measures to protect your personal data against:

  • Unauthorised access

  • Loss or theft

  • Alteration or disclosure

These measures include secure systems, restricted access to data, and encrypted communication where appropriate.

9. Your Data Protection Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data in certain circumstances

  • Restrict or object to processing

  • Request transfer of your data to another provider

  • Withdraw consent for marketing at any time

To exercise any of these rights please contact us at the email address listed above.

10. Cookies

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance.

Cookies may collect anonymous information such as:

  • Pages visited

  • Time spent on the site

  • Browser and device type

You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites such as lenders or partners. Once you leave our website we do not have control over how those sites collect or use your data.

Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or how we process your personal data, please contact:

Oxley Mortgage Solutions
Unit 4
The Glass Yard
Sheffield Rd
Chesterfield
S41 8JY

email: hello@oxleymortgages.co.uk
call: 01246 551 155